Kaltura Mediaspace: Migrate from legacy D2L Brightspace embed

Summary

My embedded Kaltura MediaSpace videos are displaying the message, “Unknown error. Ensure that all of your Kaltura config variables are properly set.” What should I do to fix the media so they display?

Body

Summary

As of December 19th, 2024 legacy Mediaspace embeds no longer function.  Prior to that date, viewers of the video would have seen the following message:

This Video is Loading in a Legacy Player.  For continued playback beyond Dec 19th, 2024, please re-embed this video using one of Kaltura's modern players.
If the video has not been re-embedded, Brightspace will produce the following message:

Unknown error. Ensure that all of your Kaltura config variables are properly set.

The instructions below provide steps for re-embedding affected media.

Re-embedding Broken Media

  1. Edit the item that contains the broken video.This example will use an Announcement.
  2. Within the HTML editor, click on the More Actions button (three dots).
  3. Click the View Source button.
    The HTML editor toolbar with the 'view source' button outlined.
  4. Locate the entryId value between the equals (=) sign and the ampersand (&):
    entryId=1_drdi1a1b&
  5. Alternatively, locate the Title of the video:
    title="Video Title: Welcome to Class"
  6. Click the View Source modal.
  7. Click the Insert Stuff button on the HTML Editor toolbar.
  8. Click Kaltura Media.
  9. Search for the Title or EntryId from steps 4 or 5.
  10. Click Embed, and then Insert.
    The Kaltura Mediaspace search results with a blue 'Embed' button.

Details

Details

Article ID: 304
Created
Tue 6/17/25 11:57 AM
Modified
Tue 6/17/25 11:58 AM
Application Software
Application Software is designed to fulfill the requirements of a user for performing specific tasks. Example types: Education, Word-processing, Spreadsheet, Database, Graphics, Entertainment.
LMS - D2L Brightspace
Audience
Article is written for this audience.

Other fields handle:
Internal audience = Approved articles;
External authenticated audience = Published articles;
Public articles = Published and Public articles.
Faculty
Type
The content of the article should be formatted and written to the article type template.
How To

Related Services / Offerings

Related Services / Offerings (1)

The online learning platform for Minnesota State. D2L Brightspace is the product, which includes third-party integrations with Minnesota State enterprise systems.