You have a link to a video hosted on Kaltura MediaSpace.  You attempt to access the video and the message, Access Denied, is displayed. Access Denied. Sorry, you cannot access this page. If the issue persists, please send the below information to customer care.

This occurs because the owner of the video has the video marked as Private.  Please inform the owner of the video that the video should be published as Unlisted or Public.

Why do I get the message, Access Denied?

You have a link to a video hosted on Kaltura MediaSpace.  You attempt to access the video and the message, Access Denied, is displayed.  

This occurs because the owner of the video has the video marked as Private.  Please inform the owner of the video that the video should be published as Unlisted or Published. Note that the owner of the video won't get the accessed denied message because they own the video.

How the owner can set a video as unlisted in MediaSpace

1. Log in to MediaSpace.
2. From the personal drop-down menu, select My Media.
3. Click on the video’s title to access it.
4. Under the video, click the Actions menu.
5. Select Publish from the menu.
   
6. Select the Unlisted option.
7. Click Save.