Kaltura MediaSpace: Why do I get the message, Access Denied?

Summary

You have a link to a video hosted on Kaltura MediaSpace.  You attempt to access the video and the message, Access Denied, is displayed. Access Denied. Sorry, you cannot access this page. If the issue persists, please send the below information to customer care.

This occurs because the owner of the video has the video marked as Private.  Please inform the owner of the video that the video should be published as Unlisted or Public.

Body

Why do I get the message, Access Denied?

You have a link to a video hosted on Kaltura MediaSpace.  You attempt to access the video and the message, Access Denied, is displayed.  

This occurs because the owner of the video has the video marked as Private.  Please inform the owner of the video that the video should be published as Unlisted or Public. Note that the owner of the video won't get the accessed denied message because they own the video.

Access Denied.  Sorry, you cannot access this page.  If the issue persists, please send the below information to customer care.

How the owner can set a video as unlisted in MediaSpace

  1. Log in to MediaSpace.
  2. From the personal drop-down menu, select My Media.
  3. Click on the video’s title to view it.
  4. Under the video, click the Actions menu.
  5. Click Publish from the drop-down menu.
  6. Select the Unlisted radio button.
  7. Click Save

Details

Details

Article ID: 35
Created
Fri 11/17/23 4:29 PM
Modified
Wed 8/28/24 12:57 PM
Audience
Article is written for this audience.

Other fields handle:
Internal audience = Approved articles;
External authenticated audience = Published articles;
Public articles = Published and Public articles.
Faculty
Students
Type
The content of the article should be formatted and written to the article type template.
Problem

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