Summary
Overview of the Minnesota State IT Division, including who we are, service areas, who we support, and how to access IT help and resources.
Body
Who We Are
We are Minnesota State’s shared technology foundation. We partner with campus IT and business teams to establish and maintain enterprise applications, networks, information security, identity and access, managed computing (MAC), and data analytics that support a broad range of student services, instruction, human resources and finance services.
What We Provide
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Enterprise Applications
Shared systems (ISRS, Workday, EMS, Microsoft 365), product support,
development, testing, and integrations
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Infrastructure & Operations
Minnesota State networks and internet connectivity, cloud and data-center services,
servers, and service monitoring
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Security & Identity
StarID, multifactor authentication (MFA), identity and access management,
cybersecurity, and data protection
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Data & Architecture
Enterprise reporting and analytics, data integrations, data governance,
and technology architecture
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End User Services
Enterprise Service Desk, System Office desktop and endpoint support, conference-room technology, Managed Computing (for MAC campuses), and the
Minnesota State Service Portal
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Strategy & Modernization
Technology planning and governance, major enterprise projects,
service improvement, and NextGen initiatives
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How We Support Success
- Through secure, resilient services, trusted data, accessible technology, shared solutions, modernization, and partnerships with MNIT, the University of Minnesota, The Learning Network of Minnesota, and others.
- Engage early on initiatives involving technology, data, security, accessibility, integrations, or major process changes.
Who We Support
- All 33 Minnesota State colleges and universities and the system office.
- Students, prospective students, campus and system office employees, contractors, trustees, and SO guests.
Get Help & Learn More
- Campus employees and students: Start with your campus help desk first for technology support. Use the Minnesota State Service Portal when referred for enterprise support.
- System office employees: Submit technology requests through the Minnesota State Service Portal.
- Minnesota State Service Portal (servicedesk.minnstate.edu): Log in with your StarID credentials to submit or view requests and check enterprise system and network status.
- If you cannot use the service portal: Call the Enterprise Service Desk at 1-877-466-6728.
- Learn more about System Office IT: www.minnstate.edu/system/its/index.html
- IT Connect: IT news and resources: mnscu.sharepoint.com/sites/its
(part of Minnesota State Connect: mnscu.sharepoint.com/sites/connect)