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If you have encountered issues signing in to D2L Brightspace, Kaltura Mediaspace, or Zoom, try the following steps:
- Navigate to outlook.office.com.
- If you are logged in:
- Open the personal menu in the upper right
- Note the username under your name:
This is the account that will be used to log in to D2L Brightspace, Kaltura MediaSpace, or Zoom. If you have a different account (employee or student) you'd like to use, please review the following article: Switching Between Your Employee and Student Accounts.
- If you do not want to use this account, select 'Sign out'.
- If you are not logged in outlook.office.com, log in using your StarID username and password:
- Students: StarID@go.minnstate.edu
- Employees: StarID@minnstate.edu
- If you are not able to log in to outlook.office.com with the above format, please contact your campus IT help desk. You do not have a current affiliation with your school.
- Then please navigate to D2L Brightspace, Kaltura MediaSpace, or Zoom and select 'Sign On with StarID'.
- If you receive a message stating your account does not exist, please contact your campus IT help desk. Your account may need to be adjusted in D2L Brightspace, Kaltura MediaSpace, or Zoom.
- If you are able to log in, that's wonderful!
Errors
If you encounter an error at any time in the above steps, please send the following information to your support team:
- Note the step you were on
- Take a screen shot of the error
- Include your username from Step 2