Kaltura MediaSpace: Kaltura Capture Media Did Not Upload

Summary

When a Kaltura Capture media recording does not appear within the Mediaspace My Media, check to see it's current status within the Capture application.

Body

How to Resolve the Issue

Find any failed or in progress uploads and re-upload.

Step-by-Step Instructions

  1. Open Kaltura Capture on your device.  This can be done one of two ways:
    • Search for the application on your computerThe Windows Start menu with a search for Capture
    • Open the Capture option from the Create menu in MediaSpaceThe Kaltura MediaSpace Create menu with the cursor over the option Capture
  2. Select Manage (under the Kaltura logo).The Kaltura Capture application with a red arrow pointing to a link for 'Manage'
  3. Search for any media that failed to upload or is 'in progress'
    The Capture folder view showing a media upload that is in progress. The mouse is hovering over the option to 'Cancel upload'
  4. Cancel the upload, and choose the option to Re-Upload

 

Manual Upload

Note: If you are unable to re-upload from the Capture application, you may need to manually upload a recording to your MediaSpace account.

  1. In Kaltura MediaSpace, choose Create > Upload.The Kaltura MediaSpace Create menu with the cursor over the option Upload
  2. Select the recording from your Kaltura Capture folder directory to find the MP4 file.

Details

Details

Article ID: 661
Created
Mon 6/15/26 1:55 PM
Modified
Mon 6/15/26 1:56 PM
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How To

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Kaltura MediaSpace (Faculty and Staff)
A storage platform for video and audio files used for teaching and learning. Kaltura automatically optimizes video and audio files for use with any device. It includes strong accessibility workflows, powerful search functions, video quizzes, and deep analytics.
Kaltura MediaSpace (Students)
A storage platform for video and audio files used for teaching and learning. Kaltura automatically optimizes video and audio files for use with any device. It includes strong accessibility workflows, powerful search functions, video quizzes, and deep analytics.