This article provides information and step-by-step instructions on using the Minnesota State Service Portal. The portal offers self-help information and the ability to request assistance.
Accessing the Portal
Minnesota State Service Portal web address: servicedesk.minnstate.edu
Portal Landing Page
![Site home page](https://servicedesk.minnstate.edu/TDPortal/Images/Viewer?fileName=81f5bba2-ba05-4ace-b3a4-6936919305de.jpg&beidInt=2)
- Status banner is green in normal operations, red for important messages.
- Search bar tool used to search the portal site for services and knowledge base articles.
- Sign In link for users to authenticate using their StarID credentials.
- Home link to return to this home screen.
- Service Status provides links to various service status pages.
- D2L Brightspace Knowledge directs users to the D2L Support site.
- Contact Us provides Enterprise Service Desk hours of operation and phone number as well as IT service maintenance hours.
- Services displays the Service Catalog.
- Knowledge Base provides access to information and self-help articles.
- Self-Help is a direct link to the Knowledge Base.
- Request Assistance displays the Service Catalog.
- Check My Tickets displays tickets submitted by the user.
- Can’t submit a Ticket displays alternate contact information.
Submitting a Ticket
![Site page highlighting the Search field](https://servicedesk.minnstate.edu/TDPortal/Images/Viewer?fileName=f329c950-4ba8-409b-a86f-909cadbb22c8.jpg&beidInt=2)
- Access the portal and “Sign In” to the site using StarID credentials.
(*StarID login is required – users without a StarID should call 1-877-466-6728)
- In the “Search” field, type a word related to what you are looking for.
![Search results page](https://servicedesk.minnstate.edu/TDPortal/Images/Viewer?fileName=5d8ad360-ed6f-4f46-963b-71546814cb35.png&beidInt=2)
- A “Search” results page will appear. Review the information provided. Matching results appear on the page and will indicate if it is a Service or a Knowledge Base article. Click on the Service that best matches the nature of the request.
![Service description page](https://servicedesk.minnstate.edu/TDPortal/Images/Viewer?fileName=5bf76919-2168-4370-a223-3a6c639b39ed.png&beidInt=2)
- Review the additional details to ensure this Service aligns with the issue. Click “Submit a Ticket”.
![Service request form](https://servicedesk.minnstate.edu/TDPortal/Images/Viewer?fileName=7439091e-e138-4ae0-b345-9c5cad58ff51.png&beidInt=2)
- Fill in the details of the form.
- Toggle “Show Help” to see additional details about each field.
- Once completed, click the “Submit” button.
![Page notification that service request was submitted successfully](https://servicedesk.minnstate.edu/TDPortal/Images/Viewer?fileName=e99c838a-97d8-43c0-be64-6331baef5ac7.png&beidInt=2)
- A “Request Created Successfully!” window appears, confirming the submission and providing options to create another similar ticket, look at the ticket just created, or view all tickets.
Managing Tickets
- Access the portal and “Sign In” to the site using StarID credentials.
(*StarID login is required – users without a StarID should call 1-877-466-6728)
- On the “Home” screen select, “Check My Tickets”.
- The “Ticket Requests” screen appears. A list of active tickets appears on the page. Use the search fields to refine the list and click the “Search” button. Results can also be sent to “Excel” or “Print”.
![Ticket requests page](https://servicedesk.minnstate.edu/TDPortal/Images/Viewer?fileName=72443aae-89fd-417b-9c21-39e8a9cce16f.png&beidInt=2)
- Click on the hyperlink of a specific ticket to view details and manage the ticket.
![Ticket request list highlighting link to ticket](https://servicedesk.minnstate.edu/TDPortal/Images/Viewer?fileName=64ee2a1c-c240-42cb-8289-35fa4ff1bd15.png&beidInt=2)
- Several options are available:
- Click “Withdraw Request” to withdraw and cancel the ticket.
- Click “Add Attachment” to add an attachment. The window also accepts Drag and Drop.
- Click “Comment” to add a comment or send communication about the ticket.
- Click “Update” to make changes or updates to core fields of the ticket. Be sure to click the green “Save” button in the top left corner.
![Ticket options](https://servicedesk.minnstate.edu/TDPortal/Images/Viewer?fileName=c5a38091-99e9-42de-bd12-8d52210bd541.png&beidInt=2)