Using the Minnesota State Service Portal

This article provides information and step-by-step instructions on using the Minnesota State Service Portal. The portal offers self-help information and the ability to request assistance.

Accessing the Portal

Minnesota State Service Portal web address: servicedesk.minnstate.edu

Portal Landing Page

1. Status banner is green in normal operations, red for important messages.
2. Search bar tool used to search the portal site for services and knowledge base articles.
3. Sign In link for users to authenticate using their StarID credentials.
4. Home link to return to this home screen.
5. Service Status provides links to various service status pages.
6. D2L Brightspace Knowledge directs users to the D2L Support site.
7. Contact Us provides Enterprise Service Desk hours of operation and phone number as well as IT service maintenance hours.
8. Services displays the Service Catalog.
9. Knowledge Base provides access to information and self-help articles.
10. Self-Help is a direct link to the Knowledge Base.
11. Request Assistance displays the Service Catalog.
12. Check My Tickets displays tickets submitted by the user.
13. Can’t submit a Ticket displays alternate contact information.

Submitting a Ticket

1. Access the portal and “Sign In” to the site using StarID credentials.

(*StarID login is required – users without a StarID should call 1-877-466-6728)

2. In the “Search” field, type a word related to what you are looking for.

3. A “Search” results page will appear. Review the information provided. Matching results appear on the page and will indicate if it is a Service or a Knowledge Base article. Click on the Service that best matches the nature of the request.

4. Review the additional details to ensure this Service aligns with the issue. Click “Submit a Ticket”.

5. Fill in the details of the form.
6. Toggle “Show Help” to see additional details about each field.
7. Once completed, click the “Submit” button.

8. A “Request Created Successfully!” window appears, confirming the submission and providing options to create another similar ticket, look at the ticket just created, or view all tickets.

Managing Tickets

1. Access the portal and “Sign In” to the site using StarID credentials.

(*StarID login is required – users without a StarID should call 1-877-466-6728)

2. On the “Home” screen select, “Check My Tickets”.
3. The “Ticket Requests” screen appears. A list of active tickets appears on the page. Use the search fields to refine the list and click the “Search” button. Results can also be sent to “Excel” or “Print”.

4. Click on the hyperlink of a specific ticket to view details and manage the ticket.

5. Several options are available:

• Click “Withdraw Request” to withdraw and cancel the ticket.
• Click “Add Attachment” to add an attachment. The window also accepts Drag and Drop.
• Click “Comment” to add a comment or send communication about the ticket.
• Click “Update” to make changes or updates to core fields of the ticket. Be sure to click the green “Save” button in the top left corner.