A StarID password reset must be done using your state-issued computing device while connected to the system office network, either remotely via the VPN or to a docking station at a system office worksite (Wells Fargo Place, MSU-Moorhead, SCTCC). If the StarID password is changed without being connected to the system office network, you will encounter login issues. The only resolution is to physically connect your laptop to the network at one of the system office worksites.
This information is outlined in our Telework Technology Information Packet, accessible on the End User Services page of IT Connect.
To summarize:
- StarID passwords must be changed/reset on your state-issued laptop while connected to the system office network.
- Connection to our network must be made either through connection to the VPN or via a docking station at a system office worksite.
- Login issues will occur if the password is reset without being connected to the system office network on your state-issued device.
- The resolution in these situations requires a trip to a system office worksite to physically connect the laptop.