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Services or Offerings?
EMS Web App (Campus Room Scheduling)
  1. Services
  2. Technology Services
  3. Computing Devices, Software, and Telecom Services
Provides assistance to support event, room and academic schedule using EMS Software
IT Service Management (ITSM) Support
  1. Services
  2. Technology Services
  3. ITSM (IT Service Management)
Report issues or request assistance with the Minnesota State Service Portal (TDClient) or the internal ITSM Client (TDNext).
ITSM Service Catalog Management Requests
  1. Services
  2. Technology Services
  3. ITSM (IT Service Management)
Submit request for changes to the current Service Catalog. This may include renaming, reorganization, addition, or deletion of Categories or Services, or form customizations.
Network Troubleshooting
  1. Services
  2. Technology Services
  3. Wi-Fi and Networking
Report campus network issues.
Batch Job Request
  1. Services
  2. Student Services
Submit a request for one of the following: Finance, Financial Aid, Script, Student, or other.
Benefits
  1. Services
  2. Human Resources
  3. Human Capital Management (Workday)
Information and assistance with Benefits-related items in Workday Human Capital Management (HCM)
Compensation
  1. Services
  2. Human Resources
  3. Human Capital Management (Workday)
Information and assistance with Compensation-related items in Workday Workday Human Capital Management (HCM)
Core HCM
  1. Services
  2. Human Resources
  3. Human Capital Management (Workday)
Information and assistance with Core HCM-related items in Workday.
Enterprise Integration Configuration Management
  1. Services
  2. Technology Services
  3. ERP Systems and Integrations
This service supports: API Portal, APIM, EIB, JAMS Configuration, iPaaS, LADE Configurations, and Web Services - Data Card and SOAP
ISRS Management Application
  1. Services
  2. Technology Services
  3. ERP Systems and Integrations
Assistance/Issues with Data Update, UT File Upload, Login Search, Person Search, Monitors, Handlers, Engines etc.
Learning Management (ELM) Technology Issues and Administrator Access
  1. Services
  2. Human Resources
  3. Talent Management
Help for campus HR staff to gain administrator access and troubleshoot technical issues related to Learning Management (ELM).
Workday Tenant Support
  1. Services
  2. Accounts & Access Management
Support for Minnesota State staff who have been given access to Workday tenants as part of the NextGen HCM and Finance project.