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Services or Offerings?
Service Catalog (Current)
  1. Services
  2. Technology Services
  3. ITSM (IT Service Management)
Submit request for changes to the current Service Catalog. This may include renaming, reorganization, addition, or deletion of Categories or Services, or form customizations.
Campus-wide Ticket Visibility Request
  1. Services
  2. Technology Services
  3. ITSM (IT Service Management)
Access to view all tickets in the Minnesota State service management tool for the specified institution (RC_ID).
DDOS (Distributed Denial-of-Service)
  1. Services
  2. Technology Services
  3. Wi-Fi and Networking
Report DDoS incident for mitigation.
Eduroam
  1. Services
  2. Technology Services
  3. Identity and Access Management
Assistance with coordinating Eduroam network setup, run radius service and troubleshoot user access issues.
Enterprise Integration Configuration Management
  1. Services
  2. Technology Services
  3. ERP Systems and Integrations
This service supports: API Portal, APIM, EIB, JAMS Configuration, iPaaS, LADE Configurations, and Web Services - Data Card and SOAP
IT Service Management (ITSM) Support
  1. Services
  2. Technology Services
  3. ITSM (IT Service Management)
Report issues or request assistance with the Minnesota State Service Portal (TDClient) or the internal ITSM Client (TDNext).
SEMA4 - Employee Management Systemwide Account (Mainframe Logon ID)
  1. Services
  2. Human Resources
  3. ISRS Human Resources
  4. ISRS Security Administration
Request for Statewide Employee Management System (SEMA4) access or SEMA4 password reset.