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Services or Offerings?
Service Catalog (Current)
  1. Services
  2. Technology Services
  3. ITSM (IT Service Management)
Submit request for changes to the current Service Catalog. This may include renaming, reorganization, addition, or deletion of Categories or Services, or form customizations.
ISRS Management Application
  1. Services
  2. Technology Services
  3. ERP Systems and Integrations
Assistance/Issues with Data Update, UT File Upload, Login Search, Person Search, Monitors, Handlers, Engines etc.
Knowledge Base
  1. Services
  2. Technology Services
  3. ITSM (IT Service Management)
Provide feedback or improvement ideas on current KB (Knowledge Base) articles, or propose article topics.
Software, Applications and Licensing
  1. Services
  2. Technology Services
  3. Computing Devices, Software, and Telecom Services
Assistance with error messages or access issues, or request acquisition and installation of additional or new software applications or licenses. Create or modify licensing groups in AD and associate or remove users.
Software, Applications, Images, SCCM
  1. Services
  2. Technology Services
  3. Managed Administrative Computing (MAC)
Request the build/deployment of software applications or desktop images, escalate issues with deployed applications or images, or report SCCM client issues.