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Overview of the System Office’s IT Service Management (ITSM) processes, with links to detailed ITIL workflows and a visual correlation showing how core service management processes connect across the enterprise.

This article goes through step by step instructions on how to create a Normal Change Request

This is an article about how to create an Emergency Change Request and how to add a critical incident (child)

This explains the proper process for closing/completing a Change Request within TeamDynamix