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Services or Offerings?
Enterprise Security Lock
  1. Services
  2. Identity and Access Management
Request an Enterprise Security Lock on a StarID account.
Firewall Rules/ACL Maintenance
  1. Services
  2. Wi-Fi and Networking
Add, modify, delete a firewall rule.
Multi-Factor Authentication (MFA) Enrollment Questions
  1. Services
  2. Computing Devices, Software, and Telecom Services
Questions or assistance setting up or using Multi-Factor Authentication.
Network and Wireless Support
  1. Services
  2. Managed Administrative Computing (MAC)
Wireless APs and LAN contollers, VLAN, Switch Port, switch and router hardware, ACL/port maintenance, ISE
Registration
  1. Services
  2. Student Services
Remote Access (VDI)
  1. Services
  2. Managed Administrative Computing (MAC)
Access or issues with remote access including Secureapps, or request changes or updates to the remote environment.
Software, Applications and Licensing
  1. Services
  2. Computing Devices, Software, and Telecom Services
Assistance with error messages or access issues, or request acquisition and installation of additional or new software applications or licenses. Create or modify licensing groups in AD and associate or remove users.
StarID Administration Support Access
  1. Services
  2. Identity and Access Management
Request access or removal to the StarID Administration Support Application.
StarID or Microsoft (Office) 365 Account or Password
  1. Services
  2. Identity and Access Management
Account/Password; Resolve Multiple StarIDs; Account Provisioning; Authentication Services; StarID Self Service
Virtual Desktop Infrastructure (VDI)
  1. Services
  2. Computing Devices, Software, and Telecom Services
Connecting to VDI, including Secureapps, report issues with the VMware Horizon client, or request changes or updates to the VDI environment.
Wireless (Wi-Fi)
  1. Services
  2. Wi-Fi and Networking
Issues connecting to the wireless network at one of the System Office locations.
Workday User-Based Change
  1. Services
  2. Accounts & Access Management
This request is used for any User-Based changes to a Workday user or position.