Search14 Results

Services or Offerings?
Software, Applications and Licensing
  1. Services
  2. Technology Services
  3. Computing Devices, Software, and Telecom Services
Assistance with error messages or access issues, or request acquisition and installation of additional or new software applications or licenses. Create or modify licensing groups in AD and associate or remove users.
Multi-Factor Authentication (MFA) Assistance/Questions
  1. Services
  2. Technology Services
  3. Computing Devices, Software, and Telecom Services
Questions or assistance setting up or using Multi-Factor Authentication.
Shared Folders and File Access
  1. Services
  2. Technology Services
  3. Computing Devices, Software, and Telecom Services
Support for System Office Microsoft Teams and channel owners experiencing permissions and other administration issues.
Virtual Desktop Infrastructure (VDI)
  1. Services
  2. Technology Services
  3. Computing Devices, Software, and Telecom Services
Connecting to VDI, including Secureapps, report issues with the VMware Horizon client, or request changes or updates to the VDI environment.
Wireless (Wi-Fi)
  1. Services
  2. Technology Services
  3. Wi-Fi and Networking
Issues connecting to the wireless network at one of the System Office locations.
Enterprise Security Lock
  1. Services
  2. Technology Services
  3. Identity and Access Management
Request an Enterprise Security Lock on a StarID account.
Firewall Rules/ACL Maintenance
  1. Services
  2. Technology Services
  3. Wi-Fi and Networking
Add, modify, delete a firewall rule.
IT Service Management (ITSM) Support
  1. Services
  2. Technology Services
  3. ITSM (IT Service Management)
Report issues or request assistance with the Minnesota State Service Portal (TDClient) or the internal ITSM Client (TDNext).
Network and Wireless Support
  1. Services
  2. Technology Services
  3. Managed Administrative Computing (MAC)
Wireless APs and LAN contollers, VLAN, Switch Port, switch and router hardware, ACL/port maintenance, ISE
Registration
  1. Services
  2. Student Services
Remote Access (VDI)
  1. Services
  2. Technology Services
  3. Managed Administrative Computing (MAC)
Access or issues with remote access including Secureapps, or request changes or updates to the remote environment.
StarID Administration Request
  1. Services
  2. Technology Services
  3. Identity and Access Management
Request access or removal to the StarID Administration Support Application.
StarID or Microsoft (Office) 365 Account or Password
  1. Services
  2. Technology Services
  3. Identity and Access Management
Account/Password; Resolve Multiple StarIDs; Account Provisioning; Authentication Services; StarID Self Service
Workday User-Based Change
  1. Services
  2. Accounts & Access Management
This request is used for any User-Based changes to a Workday user or position.