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Services or Offerings?
Shared Folders and File Access
  1. Services
  2. Technology Services
  3. Computing Devices, Software, and Telecom Services
Creation, sharing and access to new or exisitng shared folders and files as well as mapped drive access.
Virtual Desktop Infrastructure (VDI)
  1. Services
  2. Technology Services
  3. Computing Devices, Software, and Telecom Services
Connecting to VDI, including Secureapps, report issues with the VMware Horizon client, or request changes or updates to the VDI environment.
Wireless (Wi-Fi)
  1. Services
  2. Technology Services
  3. Wi-Fi and Networking
Issues connecting to the wireless network at one of the System Office locations.
NAT (Network Address Translation)
  1. Services
  2. Technology Services
  3. Wi-Fi and Networking
To request a campus edge firewall NAT (network address translation) for either a host or network that needs to be translation from a private (RFC 1918) address/network to a public address.
Network Troubleshooting
  1. Services
  2. Technology Services
  3. Wi-Fi and Networking
Report campus network issues.
Vulnerability Management
  1. Services
  2. Technology Services
  3. Information Security
Need assistance with Tripwire's IP360 - "IP360 password reset", scan changes, reporting, etc.