General Questions about Teaching and Learning Technologies

Service Description

Have a question about D2L Brightspace, Kaltura MediaSpace, or Zoom at Minnesota State. We are here to help you.

Service Available To

Public

How To Request Service

Click the Request Help button, complete the form, and submit.

Is There A Cost?

There is no fee affiliated with this service.

 
Request Help

Related Articles (22)

Access Email tool and Adjust email signature in D2L Brightspace
Where can I access the Email tool in my course? How can I get to my email signature?
Access your class Calendar in D2L Brightspace
How do I review my class calendar in D2L Brightspace? Can I review upcoming events from the Calendar tool?
Account Settings in D2L Brightspace
How do I access my personal account settings in D2L Brightspace? Where can I set my pronouns that display in the course Classlist?
Add links, images, and media using the HTML Editor in D2L Brightspace
How do I add a link, image, or media in the HTML editor? What is the accessibility checker?
Bongo Virtual Classroom and Video Assignment in D2L Brightspace
What is Bongo Virtual Classroom? What is Bongo Video Assignment?
Captioning media in the Media Library in D2L Brightspace
How can I caption media in D2L’s Media Library?
CE/CT login for D2L Brightspace
How do students and instructors login to the Minnesota State continuing education and continuing training D2L Brightspace site?
Class is closed in D2L Brightspace
I need to access a class in D2L Brightspace that is now closed. How do I gain access to it?
D2L Upgrades: Major Features from January to December 2024
What were the student and instructor features released in the January through December 2024 updates for D2L Brightspace?
Kaltura MediaSpace: Why do I get the message, Access Denied?
You have a link to a video hosted on Kaltura MediaSpace.  You attempt to access the video and the message, Access Denied, is displayed. Access Denied. Sorry, you cannot access this page. If the issue persists, please send the below information to customer care.

This occurs because the owner of the video has the video marked as Private.  Please inform the owner of the video that the video should be published as Unlisted or Public.
Kaltura MediaSpace: Captioning a media file
How can I edit the captions for my media in Kaltura?
Log in to Microsoft 365 Widget in D2L Brightspace
How can I log into the Microsoft 365 widget in D2L Brightspace?
Media Library in D2L Brightspace
What is the Media Library tool in D2L Brightspace? How do I access audio or video files that I recorded in D2L Brightspace?
Navigating D2L Brightspace using Homepages, Navbars, and Minibar
What is the difference between the My Home page and a course homepage? What is a navbar? What is the minibar? Where can I find my notifications alerts? Where do I log out of D2L Brightspace?
Profile in D2L Brightspace
How do I add information to my Profile page in Brightspace? Can I upload a profile picture?