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Services or Offerings?
Access to User or Separated User Data
  1. Services
  2. Email, Calendar, and Microsoft 365
Request for access to user or separated user data. Please include approval from campus HR Director.
Add/Remove a Shared Mailbox or Service Account
  1. Services
  2. Email, Calendar, and Microsoft 365
To add or remove a Shared Mailbox or Service Account, or see links below.
Email/Calendar/M365 - Exchange Services
  1. Services
  2. Email, Calendar, and Microsoft 365
Request for assistance with M365 email.
Mailbox for Room Resource
  1. Services
  2. Email, Calendar, and Microsoft 365
Complete the SharePoint form for Mailbox for Room Resource.
Message Delivery Check
  1. Services
  2. Email, Calendar, and Microsoft 365
Request for delivery status of an email message that has been sent (message trace).
Microsoft 365 Licensing
  1. Services
  2. Email, Calendar, and Microsoft 365
Information regarding license purchases that need to be applied to the campus license config OR licensing issues, such as licenses not applied or licenses removed.
Microsoft 365 Security
  1. Services
  2. Email, Calendar, and Microsoft 365
Adding or removing rules and/or restrictions, including bypass SPAM filter, MDE and ATP.
Multi-Factor Authentication (MFA) - Reset Account
  1. Services
  2. Email, Calendar, and Microsoft 365
Multi-Factor Authentication (MFA) Enrollment Questions
  1. Services
  2. Computing Devices, Software, and Telecom Services
Questions or assistance setting up or using Multi-Factor Authentication.
Provisioning Rule Modification
  1. Services
  2. Identity and Access Management
Request a modification to Campus AD MIM and/or Office 365 provisioning rules.
Software, Applications and Licensing
  1. Services
  2. Computing Devices, Software, and Telecom Services
Assistance with error messages or access issues, or request acquisition and installation of additional or new software applications or licenses. Create or modify licensing groups in AD and associate or remove users.