Knowledge about TeamDynamix, the Client Portal, Service Catalog, TDNext, and ITSM processes.
This article provides insight into when and how Change Requests can be made during a Semester Freeze.
This explains the proper process for closing/completing a Change Request within TeamDynamix
This is an article about how to create an Emergency Change Request and how to add a critical incident (child)
This article goes through step by step instructions on how to create a Normal Change Request
Overview of the System Office’s IT Service Management (ITSM) processes, with links to detailed ITIL workflows and a visual correlation showing how core service management processes connect across the enterprise.
Outlines standards for creating and maintaining Minnesota State Knowledge Base articles, including required fields, formatting, accessibility, and review steps.
Quick reference for semester start including tips, common issues, and key links.
Overview of the End User Services (EUS) Service Level Agreement, including support expectations, service coverage, and response standards, with the full SLA available in the attached document.