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General questions about Teaching and Learning Technologies.
Technical support including a range services provided to campuses, such as software, network, directory, and imaging.
Complete the SharePoint form (see link below) to update missing email addresses in ISRS and the StarID admin portal.
Request access or removal to the StarID Administration Support Application.
Account/Password; Resolve Multiple StarIDs; Account Provisioning; Authentication Services; StarID Self Service
Problem and error with payroll application and/or report in ISRS
Password reset request for System Office Active Directory.
Assistance with the ISRS/Uniface client install process.
Add, change, delete accounts and password resets.
The online learning platform for Minnesota State. D2L Brightspace is the product, which includes third-party integrations with Minnesota State enterprise systems.
This request is used for any User-Based changes to a Workday user or position.
Need assistance with Security Architecture, Payment Card Industry Data Security Standard (PCI DSS), Consolidated Access Point (CAP), Enterprise System Guidance (ESG), Architecture-Security Review Team (ASRT), or other security programs
Need assistance with a security tool - Albert sensor, Internet Guardian, Umbrella, dmarcian, Redseal, SecureFileShare, etc.
Service active at Normandale Community College. Contact Desktop Support at your location for assistance.
Complete the SharePoint form and an encrypted email will be sent to the account within an hour with the new password.
Removing access due to forced employee separation and stopping inappropriate student behavior.
Zoom brings video conferencing, online meetings and group messaging into one easy-to-use application.
Request the build/deployment of software applications or desktop images, escalate issues with deployed applications or images, or report SCCM client issues.
A storage platform for video and audio files used for teaching and learning. Kaltura automatically optimizes video and audio files for use with any device. It includes strong accessibility workflows, powerful search functions, video quizzes, and deep analytics.
Assistance with error messages or access issues, or request acquisition and installation of additional or new software applications or licenses. Create or modify licensing groups in AD and associate or remove users.