Assistance with the EMS for Outlook add-in for system office staff.
Apple/Macintosh devices such as iPads.
Email broadcast is an individual email sent to a group of subscribers at the same time.
Computing hardware damage or issues, or request to purchase additional or replacement devices.
Notify of a new marketing/bulk email service provider or report issues with blocked email from a valid provider.
Add new employee, separation of current employee, office move/department transfer.
This ticket is for EMS Desktop Client users only. For end user issues related to questions on the Campus Room Scheduling Web Page, please type ‘EMS Web’ into the search box.
Provides assistance to support event, room and academic schedule using EMS Software
Request to checkout IT-related equipment at the system office.
Submit requests to have messages sent, update recipient records such as assigned group associations and contact information, and create or manage groups.
Questions or assistance setting up or using Multi-Factor Authentication.
Printing issues, printer move, add a printer, or report issues with the Papercut print tracking software.
Secure file, large file transfer.
Creation, sharing and access to new or exisitng shared folders and files as well as mapped drive access.
Assistance with error messages or access issues, or request acquisition and installation of additional or new software applications or licenses. Create or modify licensing groups in AD and associate or remove users.
Technology/build requests require the completion of a request form. Submitted requests will follow a workflow for review and approvals. Incomplete forms will be returned to the requestor.
Physical and virtual phones, phone number assignments, phone features, voicemail, Voice over IP (VoIP), and other telecommunications services.
Connecting to VDI, including Secureapps, report issues with the VMware Horizon client, or request changes or updates to the VDI environment.