Email, Calendar, and Microsoft 365

Email, calendar, and other productivity services via Microsoft 365, including Outlook, Office 365, and Teams.

Services (28)

Access to User or Separated User Data

Request for access to user or separated user data. Please include approval from campus HR Director.

AD Group Sync

Request for assistance with campus AD Group Sync problems, including syncing issues, new installations, and questions.

Add/Remove a Shared Mailbox or Service Account

To add or remove a Shared Mailbox or Service Account, or see links below.

Azure AD Single Sign-on Application Integration

Requests to have an application configured/integrated with Azure AD (Single Sign On (SAML or OAuth)).

Broadcast Email (Listserv)

Email broadcast is an individual email sent to a group of subscribers at the same time.

Disable StarID Account

Removing access due to forced employee separation and stopping inappropriate student behavior.

Email (for System Office Staff)

Request for assistance with M365 email

Email/Calendar/M365 - Exchange Services

Request for assistance with M365 email.

Enable a (Currently Disabled) Azure AD Device

Request to enable device in Azure AD

LADE 30 Process

Complete the SharePoint form (see link below) to update missing email addresses in ISRS and the StarID admin portal.

Mailbox for Room Resource

Complete the SharePoint form for Mailbox for Room Resource.

Message Delivery Check

Request for delivery status of an email message that has been sent (message trace).

Microsoft 365 (Office 365) Change Request

Submit a Change Request to the Microsoft 365 team.

Microsoft 365 Licensing

Information regarding license purchases that need to be applied to the campus license config OR licensing issues, such as licenses not applied or licenses removed.

Microsoft 365 Security

Adding or removing rules and/or restrictions, including bypass SPAM filter, MDE and ATP.

Microsoft PowerPlatform

Request for assistance with any of the following: PowerBI, PowerAutomate, Dynamics 365, Power Apps.

Microsoft SharePoint

Assistance with SharePoint

Microsoft Teams - Faculty and Staff

Faculty and campus staff: Contact Desktop Support at your campus for assistance.

Microsoft Teams - IT Staff

Request a new ENTPR Team or request change to existing team.

Microsoft Teams Phone System - In Service

Service active at Normandale Community College. Contact Desktop Support at your location for assistance.

Microsoft Teams Phone System Information

Team Phone (requires A5 and Microsoft Domestic Calling Plan license).

Office 365 Suite of Online Applications

Contact IT Desktop Support at your campus for assistance.

Service Account Password Reset

Complete the SharePoint form and an encrypted email will be sent to the account within an hour with the new password.