Wi-Fi and Networking

Devices and resources that enable network connectivity, communication, operations, and management of the Enterprise network.

Services (14)

Bandwidth Allocation

Internet bandwidth support.


Request, renew, or revoke certificates.

DDOS (Distributed Denial-of-Service)

Report DDoS incident for mitigation.

DMCA (Digital Millennium Copyright Act)

Report issues or request assistance with DMCA.

DNS (Domain Name System)

Add, modify, or delete a DNS entry.


Assistance with coordinating Eduroam network setup, run radius service and troubleshoot user access issues.

Firewall Rules/ACL Maintenance

Add, modify, delete a firewall rule.

IP Allocation

IPv4 and IPv6 address space.

NAT (Network Address Translation)

To request a campus edge firewall NAT (network address translation) for either a host or network that needs to be translation from a private (RFC 1918) address/network to a public address.

Network Troubleshooting

Report campus network issues.

QoS (Quality of Service)

Request QoS support.

Remote Desktop Management Tool (BeyondTrust/Bomgar)

Report issues or request access to the tool.

VLAN/Switch Port

Activate, disable, modify jack/port.

Wireless (Wi-Fi)

Issues connecting to the wireless network at one of the System Office locations.