Infrastructure

Enterprise-level hardware, software, facilities, and networking components that support the delivery of business systems and IT-enabled processes.

Services (16)

APPL Data Accounts/Access

Add, change, delete accounts and password resets.

CAP Server

Questions and problems relating to CAP servers.

Data Center

Enterprise data centers.

Database - Oracle

Database technologies.

Database - SQL Server

SQL database technologies

Enterprise Active Directory

Password reset request for System Office Active Directory.

Load Balancing

Load balancing traffic.

Monitoring

Infrastructure monitoring and syslog collectors.

PALS

Program for Automated Library Systems (PALS) infrastructure support.

Proxies

Proxying web traffic in the data centers.

RSA SecurID Tokens

Hardware and software RSA tokens.

Servers Backups

Networker and Veeam.

Storage

Nimble Storage Arrays.

Virtualization

Microsoft Azure or VMware vSphere environments.