Allows MAC campus IT staff to request access or report issues with shared folder groups or file access.
Notify of a new marketing/bulk email service provider or report issues with blocked email from a valid provider.
Technical support including a range services provided to campuses, such as software, network, directory, and imaging.
Wireless APs and LAN contollers, VLAN, Switch Port, switch and router hardware, ACL/port maintenance, ISE
Access or issues with remote access including Secureapps, or request changes or updates to the remote environment.
Request the build/deployment of software applications or desktop images, escalate issues with deployed applications or images, or report SCCM client issues.