Computing hardware damage or issues, or request to purchase additional or replacement devices.
Assistance with error messages or access issues, or request acquisition and installation of additional or new software applications or licenses. Create or modify licensing groups in AD and associate or remove users.
Apple/Macintosh devices such as iPads.
Email broadcast is an individual email sent to a group of subscribers at the same time.
Notify of a new marketing/bulk email service provider or report issues with blocked email from a valid provider.
Submit onboarding, offboarding, and employee change requests for System Office staff. These requests must be submitted by supervisors or authorized personnel and are required for all new hires, separations, and updates to employee roles, departments, or access.
For EMS Desktop Client users only. Questions or issues using the online Campus Room Scheduling Web App should search for and select the "EMS Web App (Campus Room Scheduling)" service for assistance.
Provides assistance to support event, room and academic schedule using EMS Software
Request to checkout IT-related equipment at the system office.
Submit requests to have messages sent, update recipient records such as assigned group associations and contact information, and create or manage groups.
A storage platform for video and audio files used for teaching and learning. Kaltura automatically optimizes video and audio files for use with any device. It includes strong accessibility workflows, powerful search functions, video quizzes, and deep analytics.
Questions or assistance setting up or using Multi-Factor Authentication.
Printing issues, printer move, add a printer, or report issues with the Papercut print tracking software.
Report issues or request access to the tool.
New account requests and other assistance for CECT departments using Salesforce/Adobe Sign for Salesforce
Secure file, large file transfer.
Support for System Office Microsoft Teams and channel owners experiencing permissions and other administration issues.
Physical and virtual phones, phone number assignments, phone features, voicemail, Voice over IP (VoIP), and other telecommunications services.
Connecting to VDI, including Secureapps, report issues with the VMware Horizon client, or request changes or updates to the VDI environment.
Issues connecting to the wireless network at one of the System Office locations.
Zoom brings video conferencing, online meetings and group messaging into one easy-to-use application.